Privacy and Cookies

Last updated: 15 October 2026.

Who to contact

Hilton Removals & Self Storage is responsible for the personal information you send us through this website. Contact us at hiltonremovals@hotmail.co.uk, 07547 634 499, or Unit 8 Brookend Lane, Kempsey, Worcester, WR5 3LF.

Enquiries and callbacks

We collect the details you choose to provide, such as your name, phone number, email address, moving locations, dates and requirements. We use these to respond, prepare a quote and discuss or arrange the service you request. Contact details are needed so we can reply; optional fields can be left blank.

For requested quotes and bookings, we use information to take steps towards or perform a contract. For general questions and keeping the website secure, we rely on our legitimate interests in responding to customers and operating our business.

Service providers

Cloudflare hosts and protects this website. Web3Forms processes form submissions and delivers them to our Microsoft-hosted Hotmail inbox. These providers may process technical information such as IP addresses, browser details and request logs to deliver their services and prevent abuse.

Web3Forms operates from India and uses infrastructure in multiple regions. Its privacy notice describes the safeguards for international transfers, including contractual safeguards. Read the Web3Forms privacy notice, Cloudflare privacy notice and Microsoft privacy statement for their processing details. Contact us for more information about the safeguards relevant to your enquiry.

How long information is kept

Web3Forms retains submitted forms for up to three years unless deleted earlier. Copies delivered to our inbox are separate. Our retention of enquiry correspondence depends on whether it becomes a booking, any ongoing customer queries, and applicable record-keeping or dispute requirements. Contact us to ask about information we hold or request deletion.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information, and object to processing based on legitimate interests. Contact us using the details above. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.